Thank you for shopping at Life Mobility online, we hope you love your purchase. If for any reason you are not completely satisfied with your purchase we will give you a 14 day money-back guarantee from the time you receive the goods.
Please email us on firstname.lastname@example.org or call 03 9726 2000 within that time if you are not satisfied with your purchase for any reason so that we can resolve any issues where possible. Products returned without prior notice will be rejected.
This returns policy does not apply to goods worn, used, damaged or modified after delivery or in an unsaleable condition. All goods must be returned in their original condition including the original packing where appropriate along with proof of purchase (invoice reference number is sufficient if a copy of the invoice is not possible).
After notifying Life Mobility of your intention to return goods for a refund we recommend if you are unable to return the goods in person to return the goods via registered post to:
Life Mobility Returns
24 Corporate Blvd
Bayswater Vic 3153
Ph 03 9726 2000
Postage and handling costs are to be paid by the buyer. You assume any risk of lost, theft or damage in transit of returned goods so we recommend you take out shipment registration of insurance with your postal carrier.
Genuine warranty claims need to be returned within the warranty period for the item, and the warranty claim accepted by Life Mobility and the OEM manufacturer. Claims will be processed once the warranty claim is approved by the manufacturer. Life Mobility has the discretion to either credit, replace or repair accepted warranty claim goods.